The Impression Of Digital Transformation On Customer Expertise
Within Deloitte, Anne serves because the Lead Consulting Partner (LCP) for a cluster of ten (10) semiconductor equipment shoppers and as the sponsor of Deloitte’s Chief Transformation Officer Program. Digital transformation opens up new two-way communication alternatives, allowing brands to deploy automated self-service buyer support options like chatbots and SMS. Clients get quick access to buyer support via their preferred channel, drastically bettering their experience and satisfaction. Using a CEP, manufacturers can simply and efficiently deploy an omnichannel strategy that integrates all relevant channels so that customers get a seamless, consistent experience, regardless of the touchpoint they use. To squeeze essentially the most engagement out of your omnichannel campaigns, the first step in a digital transformation is to adopt a...